What is Robotic Process Automation (RPA)?

Robotic process automation (RPA) is the use of technology to configure a cost effective software “robot” to capture and interpret processes with existing business applications. The robot uses the existing human User Interfaces (UI) and does not need to be integrated in a traditional sense. The technology then enables the automation of these human processes whether it’s processing a transaction, manipulating data, triggering actions or responses and communicating with other applications or systems.

This technology solution is extremely valuable in the steps to digitize a business. It can work in parallel or replace repetitive human tasks as well as be used to augment existing software systems where human processes are inefficient, system modifications are needed or system modernization is an issue.

Experieco has a Robotic Process Automation (RPA) practice. The practice leverages the mature DevOps model for Experieco enterprise support, deep skills documenting business process workflows with the unique requirements to support RPA technology deployment.

The RPA Practice delivers a range of services including:

  • Centralising the documentation of the pre-RPA manual practices
  • Centralising the documentation of the new transformed automated RPA processes
  • Capturing system dependencies for future planning. I.e. where system upgrades or changes will impact on RPA processes.
  • Deploying RPA process automation solutions
  • Test and deployment management of changes to RPA processes resulting from other dependent system changes.
  • Establishing development standards around automation scripts etc.
  • Running analysis / tests to establish the biggest automation wins across a business when using RPA.
  • Developing technology roadmaps showing how legacy systems can be augmented and replaced where needed with modern more modular solutions using RPA, Appnivity and/or other system solutions.

Why are these services important?

It’s all too easy to get excited about how RPA can automate processes and remove costs from an enterprise, then steam ahead with several initiatives to automate manual processes. Where this becomes a problem and cost for an enterprise is when the environment that is now automated using RPA has system changes that impact on the effectiveness of the solution. In some cases rendering it redundant. If the rollback to manual processes is required, but the manual process is not documented and the skillset has long been reassigned into other roles within an organization then the business can quickly incur major problems. A pragmatic approach must be taken ensuing manual processes and system dependencies are documented well before RPA deployment and that there are great change management practices as well as standardization in approach and policies with RPA deployment and management.

Contact our RPA specialists

If you are considering deploying RPA technology solutions to automate business processes within your business contact one of our team to understand how we can help you make your RPA initiatives the success you intend.