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Long Term Enterprise Support 

We provide 7x24 application & infrastructure support to keep your critical business systems running and optimized. Enhancements can be provided to continuously improve your solutions.
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Experieco Provides Business Critical 7x24 Support Services

Proactive Support

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Incident and problem management to resolution

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Commercial support

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Account escalations

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Legal support

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Reporting and communication to client operations

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Product lifecycle and roadmap management

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Product backlog and enhancement management

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Technical subject matter expertise and support

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Performance and availability monitoring

Reactive Support Levels

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24x7 service

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Incident triage

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End user support

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Issue and problem resolution

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Service level and availability target compliance

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Defect management

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Technical escalation/process

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